FAQs

FAQs

Yes! Furthr is completely free.

Once your cashback is approved by a Furthr partner, we will approve it in your Furthr digital wallet. Once your rewards total $20.01 or more, you can withdraw your cash back onto your linked card.

You can link any Visa, Eftpos or Mastercard from any bank in Australia.

Card linking is the technology that enables us to give you cashback every time you shop with a retailer on Furthr. Our technology recognises each time you use a linked card and automatically allocates your cashback.

You can register all of your Visa cards, Eftpos cards and Mastercards in the app providing they are all in your name.

Cashback is earned by simply making a purchase with any Furthr partner. Just make sure you use your Visa, Eftpos or Mastercard and that your card has been linked to Furthr.

Your cashback savings are automatically activated when you make a purchase with your linked card at the partner displayed in the app. No other action is required!

The partner you spend with pays the cashback to you via Furthr, to reward you for spending with them and to encourage you to spend with them again in the future.

Our card-linking technology is a proprietary technology operated by Visa, Eftpos and Mastercard in Australia. Currently It’s not possible for us to offer card-linking on any other card platforms, although we will continue to monitor the opportunity for this on our members’ behalf in the future.

Yes. As long as the debit or credit cards you each use have different long card numbers on the front you are good to go. You can earn cashback separately and withdraw to different accounts too.

Yes! As long as you are using the same Visa or Mastercard you have linked with Furthr you will receive cashback.

If you can’t see your cashback, don’t worry, it usually takes around 2-5 days from the date of your purchase to be reported in your account as “Pending”. Some merchants can take 3 to 90+ days to then approve transactions. This varies as it is at the discretion of the retailer to allow for a return period on purchased items, cancellations and other. Once the returns period has passed your cashback will change from ‘pending’ to ‘available’ to withdraw.

We will never store any identifiable details. As soon as you link a card, we encrypt your card details with bank-level security systems – replacing the details with an ID number. All we keep is the last 4 digits of your card number and the card’s expiry date. We keep these so that we can display your card correctly within the app, and so that we can remind you when your card has expired so you can link your new one. Once the details are encrypted, we can’t see or access them, and neither can anyone else. This ID number is meaningless and out of context, even to us. No one will be able to tell from our system which card is yours once
linked.

No. You only get cashback at participating partners.

There is no catch. We get paid a commission everytime you shop at one of our partners and we share that commission with you. Partners are happy to get more sales, customers are happy their money is going furthr and we are happy to make a living from helping people reduce the barriers to travel!

Most transactions should appear instantly but some partners can take up to 7 days for your transaction to be tracked in your Furthr digital wallet. Please wait for this time frame to pass before contacting the team. Should your transaction not appear, you must contact us by emailing support@furthr.com within 60 days of the transaction so we can investigate with the partner. Please make sure you provide as much information as possible: date of purchase, receipt, Order ID, price breakdown and any taxes. You can generally find this information in the email received from the partner. In some cases we may ask for further information.

No, we only see the transactions you make with your linked cards with partners on Furthr.

In most instances no. It’s important you don’t try and stack offers or activate offers from other providers if you want to receive your full cashback via Furthr.

Sorry, Furthr only supports card-linking with Visa, Eftpos and Mastercard debit and credit cards at this time.

Still Need Help?

Email us support@furthr.com